Programme Information
Group Classes - Adults & Juniors |
How many make-up classes do I get?You are eligible for two make-up classes per term so if there is a week in which you or your child cannot make the class then please give us 24 hours notice (or just the day before) and we will be able to notify your absence.
- If you or your child is unwell then please notify us as soon as you can so that we can offer you a make-up. - All make-up classes must be booked in with our reception team & no specific day or time is guaranteed. - Make-up classes must be done within the same term as they do not roll over into future terms. *please note; if we are able to offer you multiple classes for a make-up and you cannot make those times then you may not be eligible. |
How do I know if the lesson is cancelled due to poor weather?We will always notify you if we are cancelling a class via SMS at least 30 minutes prior to the class commencing. If this is the case then we will offer you a make-up class for another day in the term.
- All make-up classes must be booked in with our reception team & no specific day or time is guaranteed. - Make-up classes must be done within the same term as they do not roll over into future terms. *please note; if we are able to offer you multiple classes for a make-up and you cannot make those times then you may not be eligible. |
What happens if I get injured?If you or your child is unfortunate to get injured during the term and can no longer attend classes then please notify us as soon as you can.
We will be able to credit your account for the missed classes but will require a doctors certificate to be able to process this. In more extreme circumstances we can look into processing a refund. |
Private Lessons - Adults & Juniors
How many make-up classes do I get?There is no limit to how many make-ups you can have in a term but if there is a week in which you or your child cannot make the class then please give us 24 hours notice (or just the day before) and we will be able to notify your absence.
- If you or your child is unwell then please notify us as soon as you can so that we can offer you a make-up. - All make-up classes must be booked in with our reception team or your coach & no specific day or time is guaranteed. - Make-up classes can either be done within the term or in the school holidays. |
How do I know if the lesson is cancelled due to poor weather?We will always notify you if we are cancelling a class via SMS at least 30 minutes prior to the class commencing. If this is the case then we will offer you a make-up class.
- All make-up classes must be booked in with our reception team or your coach & no specific day or time is guaranteed. - Make-up classes can either be done within the term or in the school holidays. |
What happens if I get injured?If you or your child is unfortunate to get injured during the term and can no longer attend classes then please notify us as soon as you can.
We will be able to credit your account for the missed classes but will require a doctors certificate to be able to process this. In more extreme circumstances we can look into processing a refund. |
Competitions
What happens if I can't play a fixture?Please do your best to give us as much time as possible so that we can find someone to fill in for you. If you have someone that can play for you then that is even better!
Unfortunately we cannot offer make-ups for our Competitions however we can add you to the emergencies list for another competition. |
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